Forward-deployed engineering
AI engineers, inside your operation.
Long Island AI puts forward-deployed engineers into small and mid-sized businesses across Nassau and Suffolk. We work in your systems and beside your people, build AI into the software you already run, and stay until it pays for itself, working alongside your IT team or provider.
What it means
Engineers in your building, not a ticket queue.
Forward-deployed engineering means our engineers work inside your operation: in your systems, beside your people, on-site in Nassau and Suffolk when that helps. We learn how the work really gets done, then build AI into the tools you already run and stay until it is earning.
- Embedded
- We sit with the people who do the work, in person when it helps, so we build for the real process and not the one in the org chart.
- In production
- We ship working code into your ERP, field-service platform, Microsoft 365 or line-of-business apps. Not slide decks, not a sandbox pilot.
- Alongside your IT
- We work with your IT staff or managed service provider, follow their security policies and access rules, and leave them documentation they can support.
- Yours to keep
- You own the code, the models and the data. No proprietary platform, no licence that holds the system hostage.
How an engagement runs
- 01
Embed
An engineer spends time with the people who do the work and with your IT team or provider. We map the systems, the data, the permissions and where the hours go.
- 02
Build in place
We build against your real systems from the first week: your ERP, your phone system, your files. Your IT team reviews access and security as we go, not after.
- 03
Ship and measure
The first system goes live with real users, measured against the number that matters to you: hours saved, revenue captured, errors removed.
- 04
Hand over or stay
Your team gets documentation, runbooks and training. Keep us on a monthly retainer for new builds and model updates, or run it yourselves.
In the field
A family-owned HVAC and plumbing network serving Nassau and Suffolk
24/7 AI receptionist & dispatch
A voice-native, low-latency AI receptionist trained on their service catalog, pricing tiers and emergency triage protocols. It checks technician availability and books appointments in real time inside ServiceTitan, their existing field-service software.
- of after-hours and overflow calls captured
- 100%
- after-hours emergency revenue in 60 days
- +40%
- admin hours saved every week
- 30+
An industrial distributor in Farmingdale
T+0 inventory & invoice reconciliation
We embedded with their technical team and engineered custom middleware: language models and OCR, deployed as microservices, that extract and match financial data across their disconnected systems in real time. Reconciliation happens as transactions land, not at month end.
- invoice-to-inventory matching accuracy
- 99.9%
- reconciliation, instead of month-end
- T+0
- ERP migrations required
- 0
Systems we build into
- Legacy on-premise ERPs
- ServiceTitan
- Microsoft 365 & SharePoint
- QuickBooks & accounting systems
- CRMs
- Phone systems & VoIP
- Shared drives & document stores
- Custom line-of-business apps
Where we work on-site
Our engineers are based on Long Island and regularly work on-site across both counties, and remotely for the wider New York City metro.
- Nassau County
- Garden City, Mineola, Hicksville, Hempstead, Great Neck, Port Washington, Westbury, Long Beach
- Suffolk County
- Melville, Hauppauge, Farmingdale, Huntington, Ronkonkoma, Islandia, Islip, Riverhead
Put an engineer on the problem.
Tell us which system everyone works around. The first conversation is free, and we will tell you plainly whether an embedded engineer is the right answer.